The Code Compliance division will always look to resolve complaints by communicating with the owner or tenant and getting the problem resolved without having to initiate the enforcement process. In those instances where voluntary compliance could not be reached, or if the successful resolution would take longer than 14 days, a Voluntary Compliance Agreement (VCA) is the only way to avert enforcement and subsequent penalties. In determining the new deadlines for the VCA, the city will usually ask the owner or tenant what kind of time they would need to resolve the violation. If the city feels the proposed date is reasonable, those deadlines are put into the VCA, which would need to be signed by the owner or tenant to become effective.