Utility Payments

Stay Home Stay Safe - Paying your Utility Bill during COVID-19

The City of Longview wants you, your family and our community to stay safe!

We are asking customers to pay over the phone, online or in our designated drop boxes.

Thank you for doing your part in keeping our community safe!

The City of Longview is committed to providing great customer service. We are proud to offer you a variety of options for paying and managing your water, sewer, garbage, and stormwater utility account.   

COVID-19 Utility Customer Support Program Guidance

COVID-19 Update (October 15, 2020)

Governor Inslee has issued Proclamation 20-23.11, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. City of Longview is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services. 

Please view the COVID-19 Utility Support Guidance pdf.

For more information about this program, please visit Governor Inslee’s COVID-19 resources for utility customers at https://www.utc.wa.gov/aboutUs/Pages/Covid19.aspx

City of Longview utility customers affected by the COVID-19 emergency can fill out Utility Payment Extension Request form to extend payments without interest or penalties. Please fill out form and mail to P.O. Box 128, Longview WA, 98632 OR place in the drop-box outside of City Hall at 1525 Broadway.

For more information about the City of Longview's policy for suspending past due penalty charges and postponement of water disconnection during this pandemic , please view City of Longview's Public Health Emergency Pandemic Utility Billing policy.

Recurring Utility Bill Payment Options

For your convenience, the City of Longview offers automatic utility bill payment (Automatic Clearing House Debit) (ACH) for its utility customers. An application form may be obtained at Longview City Hall or by downloading the application and information about automatic utility bill payment (PDF). If you would like to establish an on-line profile, you may enroll in our recurring payment program by clicking this link. Additional information may be obtained by calling Longview City Hall or email web.utilities 

We now offer recurring credit/debit card payments. If you are not a registered user, please register to enroll in our auto pay credit/debit card payment program.

                              

Other Payment OptionsCashCheckCredit / Debit
Telephone: Pay by phone call 877-349-8039No No Yes 
Online: 24 hours and 7 days per week, except for brief periods of routine system maintenance. Pay your utility bill onlineNo No Yes 
In Person at Longview City Hall:
  • 7 a.m. to 6 p.m. 
  • Monday through Thursday, except City of Longview holidays
  • For full customer service, including billing assistance, please visit Longview City Hall:
    1525 Broadway Street
    Longview, WA 98632
Yes Yes Yes 
By check using our payment drop boxes located in front of Longview City Hall:

1525 Broadway Street
Longview, WA 98632

Place payment envelope in one of the drop boxes conveniently located in front of City Hall.
Please remember to include payment stub.
  • In the parking lot directly in front of City Hall 
  • In the grassy median on Broadway near the ballot boxes. 
No Yes No 
By U.S. Postal Service Mail: Include bill payment stub and mail to:
City of Longview Utilities
P.O. Box 128
Longview WA 98632 to 7080

Please remember to allow 5 business days for postal delivery. If your payment is late please pay in person to avoid late fees.
No Yes No

In Person

When paying in person, please bring your most recent billing statement or notice with you. Always show your utility account number on your check. If paying more than one utility account with one check, indicate each account number and amount paid. Make checks payable to Longview City Utilities.

If making payment to avoid water shut off, payments should be made in person at City Hall.

Keeping Your Information Safe & Secure

Our customers’ security is critical to the City of Longview. For all online transactions, your information is secured. When you use the Pay Your Utility Bill online service and select Utilities, you will get a prompt advising you’re about to enter a secure location. When you select yes, you will also see the “lock” icon at the top of the page signifying a secured site. All payments transactions are encrypted at each step under industry standard methods. 

Additional Precautions

City of Longview data is secured using industry standard methods to protect from any unauthorized access. The City of Longview does not retain credit card or checking account numbers for any payment made.